Have a problem with your order, or wish to request a return?
At UK-BestBuys, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your product, or if you have received a item which is faulty or damaged in transit, we are here to help. This Return Policy explains how you can return items purchased.
How to initiate a return or replacement:
If you have a problem with your order, or wish to request a return, please contact us through our “Contact Us” page, or via the contact form at the bottom of this page, or email us at sales@uk-bestbuys.co.uk, or reply to your order dispatch confirmation e-mail. In the email, please include your order number, name, reason for return, and whether you would like a refund or replacement.
Please note, for returns due to the incorrect item being sent, or the item arriving faulty or damaged, you may be asked to provide supporting evidence photos/videos as part as noted in the returns policy below.
Please read our returns, replacements and refunds policy below.
Return Policy
Changed your mind?
If you would like to request a return, you must contact us within 28 days of delivery to notify us that you wish to return your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging undamaged.
We are unable to process returns which are outside of our 28 days return policy period.
Non-Returnable Items
Several types of goods are exempt from being returned, such as perishable goods, custom-made products, or intimate/sanitary goods for health and hygiene reasons including:
- Some health and personal care items
- Gift cards
- Intimate or sanitary goods
- Perishable goods (e.g., food, flowers)
- Some jewellery items such as earrings are not accepted for refunds for hygiene purposes.
We do not offer free return on change of mind or items no longer needed. If you are returning an item due to a change of mind, you will be responsible for paying your own return shipping costs for returning your item to us. Also, shipping charges on your order are non-refundable.
Return Refunds:
Once we receive your item, we will inspect it and notify you of the status of your refund. Once your return has been inspected and is satisfactory, we will initiate a refund to your original method of payment. Note that refunds may take 2-3 working days to appear on your statement depending on your payment method and provider.
Items sent back incomplete, missing parts or damaged will not qualify for a refund
Replacements for damaged, faulty or incorrect items
Received a incorrect item, faulty item or item lost or damaged in transit?
If you received a faulty, damaged or incorrect item, you must contact us within 28 days of delivery to notify us. We are unable to process returns and replacements which are outside of our 28 days return policy period.
For faulty items, we will request photo/video evidence of the fault with the item to initiate the return.
For items damaged in transit, we will request photo/video evidence of the damage to the item. We will also request photos of any damage to the parcel/packaging in which it arrived in, in order to submit a claim with the courier for the damage.
If you have received the incorrect item, we will request a photo of the item you have received and the label on the parcel it was delivered in.
Once we have received the sufficient evidence to initiate the return, we will provide a free return shipping label and cover the cost of return shipping to send the item(s) back to us.
Once the return has been received and inspected, a replacement will be dispatched to you at no cost to you.
Items sent back incomplete, missing parts or damaged (for example if you received a incorrect items and return it damaged) will not qualify for a replacement.
Please ensure that you have contacted prior to returning your item.
To get in touch in regards to a problem with your order or if you’d like to return your order, please contact us using the contact form below. Please include your order number and reason for return in the message.